If you suspect a loved one is receiving improper treatment or care in a nursing facility or assisted living facility, there are steps and actions you can and should take.
Physical Abuse – can include unreasonable physical restraint, deprivation of food and water, giving too much medication, or not enough medication, unexplained injuries, forcing an older person to stay in a room
Neglect- lack of care for existing medical problems, disregard for activities of daily living, bed sores
Verbal/Emotional Abuse– Humiliating, insulting or threatening, or ignoring behavior toward family and friends.
To learn more about abuse call the NY State Office of Children and Family Services at 518-473-7793 or visit www.ocfs.state.ny.us/main/psa or visit The National Center on Elder Abuse’s website at www.ncea.aoa.gov
Nassau County: Margaret Hromada- 516-466-9718
mh******@fa****************.org
Suffolk County: Joan Burke –631-427-3700 x273
Jb****@fs****.org
New York State- Mark Miller –800-342-9871
mm*****@of*.us
For Nursing Homes – The New York State Department of Quality and Surveillance of Nursing Homes is responsible for investigating complaints and incidents for Nursing Homes in New York State. The hotline can be called 24 hours per day.
Telephone number- 1-888-201-4563
Adult Care Facilities -The hotline is available 24 hours a day,
Telephone number-1-866-893-6772